Shipping policy
Orders placed on born-to-bio.com are prepared and shipped from France by Laboratoires Bio Seasons. This page summarises our delivery terms. Full details are set out in Article 5 of our General Terms and Conditions of Sale.
Order preparation
Orders are generally prepared within 24 working hours. Orders placed between Friday afternoon and Sunday are processed from the following Monday. During major promotional periods, preparation may take slightly longer.
Delivery in mainland France (including Corsica)
- Colissimo home delivery: delivered in 3 to 4 working days. If you are not at home, a delivery notice allows you to collect your parcel from the post office within 14 days.
- Mondial Relay pick-up point: delivered in 3 to 4 working days to the pick-up point of your choice. You are notified by email and have 14 days to collect your parcel, on presentation of a valid identity document.
- Corsica: add 1 to 2 working days.
Delivery times run from the sending of the order confirmation email.
Shipping costs
Free delivery in mainland France from €35, to your home or to a pick-up point.
Below €35, shipping costs depend on the weight of the order and the delivery method chosen. They are always displayed before payment is confirmed.
Delivery outside France
We also deliver to Monaco and several European countries (full list in Article 5.1 of our General Terms and Conditions of Sale). Estimated delivery time to the other European countries served: 2 to 8 working days. Delivery methods and rates are shown when you place your order, before payment. For deliveries outside the European Union (Andorra, Liechtenstein, Norway, Montenegro), import duties and taxes may be payable by the recipient.
Tracking your parcel
As soon as your order has shipped, you receive an email containing your parcel's tracking number.
Uncollected parcel
If the parcel is not collected within the stated period, it is returned to us and the order is refunded, minus shipping costs.
Damaged parcel or missing product
- Delivery by La Poste: do not open the parcel; take it back intact to La Poste within 5 working days to have a report drawn up, then notify our Customer Service within 3 working days.
- Delivery by Mondial Relay: do not open the parcel; leave it at the pick-up point and report the problem to our Customer Service immediately.
For any missing or damaged product, contact our Customer Service via the "Contact us" form.
Late delivery
If the delivery time is exceeded by more than 7 working days (except in cases of force majeure), you may cancel your order via the "Contact us" form, under the conditions set out in our General Terms and Conditions of Sale.
