All about your orders
WHAT ARE THE STEPS TO PLACING AN ORDER?
When you view a product, you can add it to your Basket by clicking on the “Order” button. You can then easily withdraw it or modify its quantity directly from the basket page
To finalize your order, go to your Shopping Cart and click on “Order”. Then follow the steps indicated: identification, choice of address, choice of delivery method and payment.
Warning: at the time of the last "Payment" step, be sure to check the contents of your Basket before choosing a payment method and finalizing your purchase. Once the payment method has been chosen and the order has been validated, it can no longer be modified.
After validating your order, you will receive a confirmation email summarizing your purchases as well as the delivery method and address chosen. As soon as your order has been shipped, you will receive a second email containing the tracking number for your package.
CAN I MODIFY OR CANCEL MY ORDER ONCE VALIDATED?
As soon as you validate an order at the “Payment” stage, it is immediately recorded in our system to allow us to prepare and ship it as quickly as possible. This is a fully automated computer processing that does not allow you to manually cancel or modify an order once it has been validated.
If necessary, we therefore invite you to contact us so that we can define with you the best possible solution, depending on your problem.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL
After validation of your order, a confirmation email is automatically sent to you. Wait a few minutes or refresh your mailbox to update your new mail. Also check:
– that the email is not in your spam box.
– that the email address associated with your customer account is indeed a valid address.
– that your mailbox is not full, as this blocks the receipt of new emails.
If no confirmation email has reached you after 24 hours, we invite you to contact our Customer Service : we will check whether your order has been registered in our system.
I CAN'T REACH CUSTOMER SERVICE BY PHONE
Our switchboard is open Monday to Friday, 9 a.m. to 12 p.m. and 2 p.m. to 4 p.m.
Outside these hours or if you are unable to reach us due to a busy line, you can send us any request by email at contact@born-to-bio.com
We respond to all written requests within 24 hours (excluding weekends and public holidays).
NB: Our switchboard does not have a voicemail. If you are unable to reach us immediately by telephone, please do not hesitate to contact us by email.
Delivery at born to bio how does it work?
WHEN WILL I RECEIVE MY ORDER?
Upon receipt of your payment, we make every effort to ship your order as soon as possible. On weekdays, orders are generally prepared within 24 hours. Orders placed between Friday afternoon and Sunday evening are processed from the following Monday.
Once your order has been dispatched, delivery times then depend on the carrier chosen: 48 hours for Colissimo, 3 to 7 days for Mondial Relay. As soon as your parcel has been handed over to the carrier, we will send you a parcel tracking number by email allowing you to follow its delivery.
NB: In periods of strong promotions such as Black Friday or €1 Flash Sales, our preparation times may be slightly longer due to the influx of orders: we nevertheless strive to respect the shortest possible deadlines and reinforce always our teams for this type of operation.
CAN I GET DELIVERED ABROAD?
Sure ! We deliver our products throughout the European Union, including the DOM-TOMs. However, please note that additional charges may apply depending on the destination of your package. See our delivery page for more information.
If necessary, we therefore invite you to contact us so that we can define with you the best possible solution, depending on your problem.
I MADE WRONG IN MY DELIVERY ADDRESS AND I HAVE ALREADY VALIDATED MY ORDER, WHAT SHOULD I DO?
As soon as you place an order, it is immediately recorded in our system to allow us to prepare and ship it as quickly as possible. This is a fully automated computer processing that does not allow us to manually change a delivery address.
We therefore invite you to contact our Customer Service as soon as possible so that we can define the best solution with you.
WHAT TO DO TO BENEFIT FROM FREE SHIPPING?
From 30€ of purchase, you will be able to take advantage of the free delivery in metropolitan France. A tip to quickly reach this level: place a group order with your friends 😉
Several times a year, we also offer delivery during special operations. To be notified as soon as we launch a "free delivery" flash offer, subscribe to our newsletter!
For any partnership request (Blog, Instagram, Youtube…), you can send your proposal to contact@born-to-bio.com: we will not fail to answer you.
Any questions regarding products/returns
I HAVE RECEIVED ONE OF MY DAMAGED PRODUCTS, WHAT SHOULD I DO?
Despite all the care we take in the preparation and packaging of your order, if you ever receive a product with one or more defects, please inform us by email at shop@bioseasons.com[ _0127_5_1] attaching your order number and a photo showing the defect found.
In the rare case where the replacement is not possible due to out of stock, we will then proceed to the full refund of the defective product.
In accordance with the law, you have a period of 14 days from receipt of your order to notify us of any complaint about one or more products received. After this period, no request for reimbursement or replacement can be taken into account.
WHAT IF A PRODUCT RECEIVED DOES NOT SUIT ME?
You can choose to exchange or be reimbursed for a product that does not suit you by sending your request to contact@born-to-bio.com
For an exchange, please specify which product you wish to receive in return (an amount equal to the exchanged product).
The product that does not suit you must be returned to us at the following address:
Bio Seasons Company
331 Rotunda Street
42153 Riorges, France
It must be intact, in its original condition and packaging. It must not have been opened or used and must be returned to us in perfect condition for resale. Please note that the return costs are your responsibility and that an opened or used product cannot be the subject of any request for reimbursement or replacement.
Upon receipt of the product and provided that the above conditions are met, we will immediately refund it or send you the chosen product free of charge in exchange.
In accordance with the law, you have a period of 14 days from receipt of your order to notify us of any complaint about one or more products received. After this period, no request for exchange or refund can be taken into account.
I CAN'T FIND A PRODUCT ON THE SITE
You can use the navigation menu to view different product categories or use our search bar to enter an item name, product type or any other keyword. You will then be offered a list of results corresponding to your request.
If you are ever unable to find an item ordered previously, it may be due to a temporary out of stock. To be informed as soon as we receive a restocking and new arrivals, you can follow us on Facebook or Instagram.
Products that meet your needs
HOW TO FIND THE SUITED CARE PRODUCTS FOR YOUR SKIN TYPE?
Our MAG BIO is in full expansion and now offers articles rich in information on the use of our products and advice on use. Do not hesitate to consult it now here!
💬 If you would like more information, do not hesitate to contact us at contact@born-to-bio.com.
We will be there to guide you.
WHAT IS THE DIFFERENCE BETWEEN VOLUME AND PRECISION MASCARA?
👁Volume Mascara is designed to add volume to lashes by thickening them and giving them a fuller appearance. Our mascara has a thicker, more voluminous brush that allows you to cover the lashes evenly and create a dense effect.
Volume mascara is suitable for people with thin or sparse eyelashes.
👁Precision mascara, meanwhile, is designed to give length and definition to lashes. Our mascara has a fine, elongated brush that reaches all lashes, including the smallest ones, to stretch them and give them an elongated and separated appearance.
Precision mascara is particularly suitable for people with already voluminous lashes but wishing to add length and definition.
HOW TO USE RATTAN DIFFUSER STICKS?
❀ Rattan diffuser sticks are easy to use. Just dip them into the scented liquid bottle and let them diffuse the scent into the air. It is recommended to turn them from time to time to reactivate the diffusion of the perfume.
ARE ORGANIC CLEANSING WATERS AS SUSTAINABLE AND EFFECTIVE AS TRADITIONAL CLEANSING WATERS?
Yes, organic eau de toilette can be as long-lasting and effective as traditional eau de toilette, because it is made with high quality natural ingredients.
Tips, advice and information in the MagBio.
The MagBio is your source of reliable and practical information on natural and environmentally friendly beauty products. Discover tips, tricks and reviews to take care of your skin and hair in a healthy and ecological way.
At Born to Bio, we take the preparation of your orders very seriously.
