Everything you need to know about your orders
The orders
What are the steps to place an order?
When viewing a product, you can add it to your cart by clicking the "Order" button. You can then easily remove it or change its quantity directly from the cart page.
To finalize your order, go to your shopping cart and click on "Order". Then follow the steps indicated: identification, choice of address, choice of delivery method and payment.
Important: During the final step, "Payment," carefully review the contents of your shopping cart before selecting a payment method and finalizing your purchase. Once a payment method has been chosen and the order confirmed, it cannot be modified.
After confirming your order, you will receive a confirmation email summarizing your purchases, as well as the chosen delivery method and address. Once your order has been shipped, you will receive a second email containing your package's tracking number.
Can I modify or cancel my order once it has been confirmed?
As soon as you confirm an order at the "Payment" stage, it is immediately registered in our system so that we can prepare and ship it as quickly as possible. This is a fully automated process, and it is not possible to manually cancel or modify an order once it has been confirmed.
If needed, contact us so that we can define with you the best possible solution according to your situation.
I did not receive an order confirmation email.
After your order is validated, a confirmation email will be automatically sent to you. Please wait a few minutes or refresh your inbox to see your new email. Also check:
– that the email is not in your junk mail folder;
– that the email address associated with your customer account is valid;
– that your mailbox is not full, as this blocks the receipt of new emails.
If you have not received a confirmation email after 24 hours, please contact our customer service to check if your order has been properly registered.
I can't reach customer service by phone.
Our telephone switchboard is open Monday to Friday, from 9 a.m. to 12 p.m. and from 2 p.m. to 4 p.m. Outside of these hours, or if the line is busy, you can send us any request by email to contact@born-to-bio.com . We respond to all written requests within 24 hours (excluding weekends and public holidays).
Note: Our telephone switchboard does not have a voicemail system. If you are unable to reach us immediately by phone, please use email.
How does delivery work at born to bio?
The delivery
How long will it take to receive my order?
Upon receipt of your payment, we will do everything we can to ship your order as quickly as possible. Orders placed during the week are generally prepared within 24 hours. Orders placed between Friday afternoon and Sunday evening are processed starting the following Monday.
Once your order has been shipped, delivery times depend on the carrier chosen: 48 hours for Colissimo, 3 to 7 days for Mondial Relay. As soon as your package has been handed over to the carrier, we will send you a tracking number by email so you can follow its progress.
Note: During periods of high sales (Black Friday, €1 flash sales), our order processing times may be slightly longer due to the increased volume of orders. However, we strive to maintain the shortest possible delivery times and increase our staffing levels for these events.
Can I have my order delivered abroad?
Yes. We deliver our products throughout the European Union, including French overseas departments and territories. Additional charges may apply depending on the destination. Please see our delivery page for more information. If needed, contact us so we can work with you to find the best solution.
I made a mistake in my delivery address and I have already confirmed my order, what should I do?
As soon as you place an order, it is immediately registered in our system to be prepared and shipped as quickly as possible. This is an automated process which does not allow us to manually modify a delivery address.
Contact our customer service as soon as possible so that we can work with you to find the best solution.
What do I need to do to get free delivery?
For orders over €35, you'll benefit from free delivery in mainland France. Tip to quickly reach this threshold: place a group order with your friends.
Several times a year, we also offer free delivery during special promotions. To be notified as soon as a "free delivery" offer is launched, subscribe to our newsletter.
Any questions regarding products/returns
Products/Returns
I received one of my products damaged, what should I do?
Despite all the care taken in preparing and packaging your order, if you receive a product with one or more defects, please inform us by email at contact@born-to-bio.com, attaching your order number and a photo showing the defect. If a replacement is impossible (out of stock), we will issue a full refund for the defective product.
In accordance with the law, you have 14 days from receipt of your order to report any complaints about one or more products received. After this period, no refund or replacement request will be considered.
What should I do if a product I received is not suitable for me?
You can request an exchange or a refund by writing to us at contact@born-to-bio.com . For an exchange, specify the product you would like in exchange (of equal value to the product being exchanged).
If the product does not suit you, it must be returned to the following address:
Bio Seasons Company
331 rue de la Rotonde
42153 Riorges, France
It must be undamaged, in its original condition and packaging. It must not have been opened or used and must be returned in perfect condition for resale. Return shipping costs are your responsibility. An opened or used product cannot be refunded or replaced.
Upon receipt of the product, and subject to compliance with the above conditions, we will immediately proceed with the refund or send you the chosen product in exchange free of charge.
In accordance with the law, you have 14 days from receipt of your order to report any complaints. After this period, no requests for exchanges or refunds will be accepted.
I can't find a product on the website
Use the navigation menu to browse categories, or the search bar to enter an item name, product type, or keyword. A list of results matching your query will be displayed.
If you can't find an item you previously ordered, it may be temporarily out of stock. To stay informed about restocks and new arrivals, follow us on Facebook or Instagram.
Products that meet your needs
Our products
How to find skincare products that are right for your skin type?
Our Organic Magazine is expanding rapidly and now offers informative articles on how to use our products and usage tips. Don't hesitate to check it out (see the Organic Magazine section)!
For more information, write to us at contact@born-to-bio.com : we will be there to guide you.
How to use rattan diffuser sticks?
Dip the reeds into the bottle of scented liquid and let them diffuse the fragrance into the air. Turn them over from time to time to reactivate the diffusion.
Are organic eau de toilette as sustainable and effective as traditional eau de toilette?
Yes. Organic eau de toilette can be just as sustainable and effective as traditional eau de toilette, because they are made with high-quality natural ingredients.
Didn't find the answer to your question?
Don't hesitate to contact us!
Our contact details
Manufacturing site
14 Rue des Morlattes, 03300 Creuzier-le-Neuf
Head office
331 Rue de la Rotonde, 42153 Riorges
contact@born-to-bio.com
Tips, advice and information in the Organic Magazine
Le Mag' Bio is much more than just a blog: it's your daily beauty and wellness guide. Explore our tips and tricks for taking care of yourself, discover inspiring beauty routines, wellness ideas to recharge your batteries, and dive into our We Are Bio world to learn more about our commitment and the secrets of organic products.
At Born to Bio, we take the preparation of your orders very seriously.
Born to Bio
Founded in Vichy, Born to Bio embodies organic, fresh, and accessible cosmetics. Certified, natural formulas made in France, for products without compromise.
Our labels
Our formulas are 100% transparent, certified and validated by independent organizations
Our independent laboratory
At Born to Bio, everything is designed in the Vichy basin by Laboratoires Bio Seasons, an independent company that develops its own organic formulas.
