Privacy Policy

You will find below the list of all the data that we are likely to collect, as well as the way in which we use them and the purposes of their processing.

You will also find all the information allowing you to exercise all your rights regarding the collection and use of your personal data.


1/ WHAT DATA DO WE COLLECT AND FOR WHAT PURPOSES?

A/ Creation of a Born to Bio customer account

Data collected :
Surname, first name, email address, delivery and billing postal address(es), telephone number, date of birth (optional), information relating to your orders.

Purposes :
– Ensure the processing and delivery of your orders.
Legal basis: execution of a contract
– Allow you to manage your personal information and your preferences (subscription / unsubscription to our commercial communications).
– Offer you offers reserved for holders of a customer account (private sales, loyalty and sponsorship program, anniversary offers).
– Exceptionally send you an exclusive offer by text message (1 sending per year, immediate and definitive unsubscription possible upon receipt).
Legal basis: consent
– Carry out statistical analyzes to improve our site and our services.
– Guarantee the security of our site and fight against fraud.
Legal basis: legitimate interest


B/ Processing and follow-up of a Guest order

You can choose to place an order as a guest, without creating a Born to Bio customer account.

Data collected :
Surname, first name, email address, delivery and billing postal address(es), telephone number, information relating to your orders.

Purposes :
– Ensure the processing and delivery of your orders.
Legal basis: execution of a contract
– Exceptionally send you an exclusive offer by text message (1 sending per year, immediate and definitive unsubscription possible upon receipt).
Legal basis: consent
– Carry out statistical analyzes to improve our site and our services.
– Guarantee the security of our site and fight against fraud.
Legal basis: legitimate interest

C/ Subscription to our commercial communications

Data collected :
When simply filling in the “newsletter subscription” field: email address
When you have a customer account: surname, first name, email address, telephone number, date of birth (optional), information relating to your orders.

Purposes :
– Send you commercial communications (promotional offers, contests, news, etc.) via the chosen channel (email and/or sms).
– Send you targeted communications based on your purchasing habits (loyalty rewards, basket reminders, etc.) and birthday offers.
Legal basis: consent
– Carry out statistical analyzes to improve the relevance of our communications (content, frequency of sending, etc.).
Legal basis: legitimate interest
– Keep an up-to-date list of unsubscribed contacts to ensure they remain excluded from mailings.
Legal basis: legal obligation


D/ Online browsing

Data collected :
IP address, data relating to the browser and device model used, site of origin, pages viewed, products placed in the shopping cart, duration of the visit.

Purposes :
– Monitor the proper functioning of our site, detect and correct any malfunctions, improve our services and the ergonomics of our site.
Legal basis: legitimate interest
– Save your basket until your next visit.
– Offer you relevant advertisements on third-party sites based on the products viewed and/or placed in the shopping cart
Legal basis: consent


E/ Participation in a contest

Data collected :
Last name, first name, email address
For games with obligation to purchase: Information about your order.
If applicable, for winners only: Prize delivery address.

Purposes :
– Allow the designation of winners and the distribution of prizes.
Legal basis: execution of a contract
– Send you commercial communications by email if you have subscribed to our newsletter during your participation.
Legal basis: consent


F/ Communication with our Customer Service

Data collected :
Depending on the information you choose to communicate to us: Last name, first name, email address, postal address, telephone number, information relating to your orders and any other information relating to your request.

Purposes :
- Answer your demand
Legal basis: consent 


2/ HOW IS YOUR DATA PROTECTED?

Our company undertakes not to sell, rent or exchange your data with anyone.

The only companies to which your data may be communicated are the partners necessary for the proper functioning of our services: delivery of orders, collection of opinions on our products, sending of commercial communications, site functionalities such as the search for products by keywords… These companies are subject to the same legal obligations of data protection and privacy and may not use your data for purposes other than those provided for in our service contracts.

Our company also makes every effort to guarantee the integrity and protection of your data. We apply strict security rules to prevent unauthorized access to your data and we strive to maintain the highest level of protection possible through continuous monitoring and updates as necessary.

Regarding particularly sensitive payment-related data, this data does not pass through our site and is directly managed by third-party companies specializing in online payment. We have chosen to use solutions recognized and widely used for their high level of security, namely Paypal and E-transactions (Crédit Agricole) for card payments. Your payment data is immediately encrypted by these services, does not pass through our site and is not stored on our servers.


3/ HOW TO EXERCISE YOUR RIGHTS RELATING TO YOUR PERSONAL DATA?

For all the data collected and listed above, you have all the following rights:

– Right to information: all information relating to the collection and processing of your data is presented on this page.

– Right of access: you can consult the data associated with your customer account by logging into it, or send us any other request via the contacts below.

– Right of rectification: you can modify the data associated with your customer account by logging into it, or send us any other request via the contacts below.

– Right to erasure / Right to be forgotten: you can ask us to permanently erase part of the data concerning you by sending us your request via the contacts below. Please note, however, that we are under a legal obligation to retain certain data related to your past transactions.

– Right to oppose or withdraw consent:
> For newsletters: you can unsubscribe from our communications at any time via the unsubscribe link present in all our emails or by configuring your preferences from your Customer Account, section “Subscriptions”.
> For commercial communications by sms: you can unsubscribe at any time via the unsubscribe number attached to all our sms.
> For third-party cookies: you can block these cookies by setting your preferences.
> For profiling: this is an automated processing of data such as your shopping habits on our site, the frequency of your orders, etc. for analysis and marketing prospecting purposes. You can oppose it by sending your request via the contacts below.

– Right to portability: if you wish to recover all or part of your data to transfer it to a third-party service, you can send your request via the contacts below. Your data will be sent to you in .csv format

You can address all your requests or questions:
– by email to contact@borntobio.com

Please note that for any request to consult or modify personal data, proof of identity may be requested.